U388 bonus not credited — what to check
The deposit landed, the match did not, or the turnover counter refuses to move.
Play at U388 →A U388 bonus that did not arrive comes down to three checks in order: was the match selected on the deposit screen, did the first deposit reach the RM 30 floor, and is the balance simply still carrying its 12x reload turnover. None of them is fixed by depositing again.
A bonus that never attached: what to work through
- The match is opt-in on the deposit screen, so a deposit made without selecting it credits as plain cash and cannot be converted afterwards.
- A first deposit under RM 30 sits below the qualifying floor, which is why no offer appears against it.
- A balance that will not release is a turnover question, not a missing bonus: the 12x reload requirement has to be cleared, and play on games outside the offer does not count towards it.
- A credit that was promised on a schedule — the 10% sportsbook top-up, the weekly rescue up to RM 6,888 — is a live-chat case, and depositing again does not bring it forward.
Bonus symptom, check, next step
| What you see | What to check | Next step |
|---|---|---|
| Deposit credited, nothing added | Whether the offer was selected before the deposit | Ask live chat before depositing again |
| No offer shown at all | Deposit amount against the RM 30 floor | Fund from RM 30 and opt in on that screen |
| Balance will not release | Progress against the 12x reload turnover | Clear it on games the offer covers |
| Scheduled credit missing | The promotion's own weekly schedule | Raise the case with 24/7 live chat |
Questions that come with this problem
My deposit credited but no bonus came with it.
The match is opt-in on the deposit screen. If it was not selected there, ask 24/7 live chat what can be done before sending any more money.
Why will the balance not come out?
The reload bonus carries a 12x turnover that has to be cleared first, and play on games outside the offer does not count towards it.
No offer appeared on the deposit screen at all.
A first deposit under RM 30 sits below the qualifying floor, so nothing is offered against it.