U388 withdrawal stuck on pending
The cashout went off for approval and has not moved since.
Play at U388 →A U388 withdrawal parked on pending is waiting on review: verification must be complete, the request has to sit at or above the cashier minimum (commonly RM 50), and reload-bonus winnings stay locked until the 12x turnover is cleared. After approval, e-wallets clear within a few hours and FPX within 24 hours.
Payout on hold: what to work through
- Pending means the request is in review, and the one-time verification (KYC) has to be complete before any payout is released — that review runs up to 24 hours.
- A cashout below the cashier minimum (commonly RM 50) is returned to the balance instead of paid out, which reads on screen as a payout that vanished.
- Winnings carrying the reload bonus stay locked until the 12x turnover is cleared; the cashier will not release them earlier.
- After approval, e-wallet payouts to Touch 'n Go and DuitNow clear within a few hours and FPX bank transfers within 24 hours — past that, it is a live-chat case.
Payout symptom, check, next step
| What you see | What to check | Next step |
|---|---|---|
| Status stays on pending | Whether verification is complete | Finish KYC and allow up to 24 hours |
| Request bounced to the balance | Amount against the RM 50 cashier minimum | Resubmit at or above the minimum |
| Part of the balance not withdrawable | Progress against the 12x reload turnover | Clear the turnover, then request again |
| Approved but nothing received | Payout rail: e-wallet within hours, FPX within 24 hours | Take the reference to 24/7 live chat |
Questions that come with this problem
How long does pending last?
The KYC or approval review runs up to 24 hours. Completing verification is what moves it on.
My withdrawal went back into the balance.
A request under the cashier minimum, commonly RM 50, is returned rather than paid out — resubmit at or above it.
Part of my balance cannot be withdrawn.
Winnings carrying the reload bonus stay locked until the 12x turnover is cleared.