U388 deposit not showing in your balance
The money left your bank or wallet and the game balance has not moved.
Play at U388 →A U388 deposit that does not appear is traced, not repeated: check the amount against the RM 30 minimum, find whether the payment page ever returned to the cashier, and hand the receipt reference to 24/7 live chat rather than sending a second top-up.
Tracing a top-up that never arrived
- Start with the amount: the minimum deposit is RM 30, and a transfer under that floor is refused instead of credited, which on screen looks the same as a payment that vanished.
- Then find where the payment stopped. If the bank page was closed before it returned to the cashier, the payment can be complete on the bank side and unknown on the account side.
- Keep the receipt open — the reference on the bank or e-wallet confirmation is the one thing 24/7 live chat needs to trace it; a screenshot of the cashier history helps too.
- Do not send the money a second time while the first is being traced: a duplicate top-up creates a second case instead of fixing the first.
Deposit symptom, check, next step
| What you see | What to check | Next step |
|---|---|---|
| Transfer refused at once | Amount against the RM 30 minimum | Resend at or above the floor |
| Bank confirmed, balance unchanged | Whether the payment page returned to the cashier | Send the receipt reference to 24/7 live chat |
| Wallet debited, nothing credited | Reference on the e-wallet confirmation | Give live chat that reference, do not resend |
| Credited amount is smaller | Charge taken on the transfer itself | Compare receipt and cashier entry side by side |
Questions that come with this problem
The bank says paid, the balance says nothing.
If the payment page was closed before it returned to the cashier, the account side may never have been told. Send the bank receipt reference to 24/7 live chat.
My transfer was refused straight away.
Check the amount: the minimum deposit is RM 30, and anything under it is refused rather than credited.
Should I just deposit again?
No. A second top-up opens a second case while the first is still being traced — wait for live chat to close the first one.
What should I have ready before messaging live chat about this?
Have the bank receipt reference, the exact amount, and whether the payment page ever returned to the cashier. That set is what keeps the case from being bounced back for a missing receipt, which is where these handovers usually stall. The same handover goes to WhatsApp if 24/7 live chat is slow to answer — it is the same case, not a new one. While the trace runs, treat RM 30 only as the floor that decides whether a transfer was refused outright, and do not let a fix become a reason to deposit more than you planned. 18+.