U388 verification rejected or still open
Documents came back rejected, or the KYC review has not closed.
Play at U388 →U388 KYC uploads come back rejected when the image is cut off or blurred, or when the payment proof is not in the account holder's name. Send 1 readable government photo ID (MyKad or passport) plus proof of the wallet or bank account; reviews close within 24 hours and the check is one-time.
KYC rejected: what to work through
- Uploads are rejected when the image is cut off or blurred: 1 government photo ID such as a MyKad or passport has to be readable corner to corner.
- The payment proof has to carry the same name as the account — an e-wallet or bank account belonging to somebody else is refused rather than queried.
- A selfie holding the ID is sometimes asked for on top of the two documents, and the review stays open until it arrives.
- Reviews close within 24 hours once clear images are in, and the check is one-time: later payouts do not repeat it.
Verification symptom, check, next step
| What you see | What to check | Next step |
|---|---|---|
| Upload rejected | Corners and sharpness of the ID image | Re-shoot the full document and upload again |
| Payment proof refused | Name on the wallet or bank account | Send proof in the account holder's name |
| Review will not close | Whether a selfie with the ID was requested | Add the missing item to the same case |
| Asked to verify a second time | That KYC is a one-time check | Query it with 24/7 live chat |
Why a payout waits on verification
A pending payout and an open verification case are usually the same event: withdrawals are held until verification clears, so the cashier will not move while documents are still under review. That is why the order matters — clear the check first, then chase the payout. If the 24-hour window has passed and nothing has changed, the case leaves your hands: take it to 24/7 live chat or WhatsApp with the photo ID and the payment proof already to hand, so it is not bounced back for a missing receipt. Treat the operator's stated review terms as current only after you confirm them in your account. 18+.